Returns & Refunds

60 Day Hassle Free Returns

UK Customers

Returns are 99p and will be deducted from the refund amount. Returns must be sent back using the returns link found in your order confirmation. Returns will be through Royal Mail. You can:

  • follow the link in your order confirmation or here https://www.royalmail.com/track-my-return#/details/6720
  •  For help with returns, see our Returns Policy: https://bgreater-shoes.myshopify.com/pages/our-returns-policy or contact our Customer Service Team: customerservices@bgreatershoes.com or call 01242 461673.  

Rest of the World

Return costs are the responsibility of the customer. To start an International return please contact us at customerservices@bgreatershoes.com or call +44 1242 461673.

Refund Exceptions

We do not refund delivery costs. We will only refund delivery costs for products where we agree there is clearly a significant fault with the product.

We do not issue the refund if:

  • Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address or phone number).
  • Any re-delivery fees are the responsibility of the customer.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team: customerservices@bgreatershoes.com or call 01242 461673 can advise you on whether we're likely to reduce your refund.

Refund Processing

We refund you within 14 days of receiving returned products back from you. We refund you by the method you used for payment. We don't charge a fee for the refund. We are not able to refund to a different card. 

Your Rights

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must contact our Customer Service Team: customerservices@bgreatershoes.com or call 01242 461673.